Delivery & Returns

Delivery Information

Orders are processed and delivered Monday-Friday, we do not despatch or deliver on weekends. Orders placed after 5pm (GMT) will be processed the following working day. Unfortunately we can not be held responsible for deliveries that are late.

UK Orders

UK Standard delivery is charged at £2.95 and UK next day delivery is charged at £3.95. Order before 5pm to receive your delivery the following day. Orders made after 5pm on Friday will be dispatched on the following Monday. Orders are delivered Monday - Friday with the exception on bank holidays.

UK orders are dispatched by Hermes.  If you have any questions relating to your order, please don't hesitate to contact us on 0161 652 5768 or email websales@lotusshoes.co.uk


International Orders
Details for orders shipped outside the UK are listed below. A single order can include up to 10 items for which the shipping prices are fixed. Delivery times are a guide only and are representative of the costs we incur.

EU orders are sent by DHL, countries outside of the EU are despatched on DHL

Please note that prices quoted include UK VAT only (which is payable on all orders), some international deliveries may be subject to local duty and custom charges for which you the customer are responsible. We only issue a commercial invoice for consignments being shipped outside of the EU. If you require a copy please email websales@lotusshoes.co.uk.

Returns Procedure

We now offer free UK returns via Collect+.

We want you to be happy with your purchase, however if for any reason you are not, you can return your product for a refund or exchange. All items must be returned in their original packaging and within 14 days of receipt. If your return is outside our 14 day policy or you have any other issues in relation to your order please contact websales@lotusshoes.co.uk.

To return your item(s) via Collect+ for free, please follow the guide on your delivery note (see www.collectplus.co.uk for information on locations nationwide).

Orders placed before the 10/09/18 with free UK delivery will be charged £3 for Collect + returns as per the returns policy at that time. The £3 charge will be deducted off any refund that we issue to you on receipt of the goods.

Alternatively, you can return the items via another courier but this will be at your own expense. We recommend that you send returns by recorded or a signed for service, and retain your proof of postage, as we cannot be held liable for any goods lost in transit.

Please note: we are unable to accept the return of online orders via high street stores. From the date you received your order, we offer a 14 day return period for unworn purchases. There is no need to contact us when returning an item. Simply complete the returns section on the delivery note and return the completed form to us with the product you wish to return. Attach the label provided, if you no longer have this then please send the parcel to:

Lotus Ltd
Web Returns Department
Werneth Ring Mills
Westhulme Street
Off Featherstall Road North
Oldham
Lancs
OL1 2AE


Please take your parcel(s) to your nearest Post Office. We recommend that you send returns by Recorded Delivery, and retain your proof of postage, as we cannot be held liable for any goods lost in transit.  Refunds & exchanges take 3-5 working days to be processed.  We will email you to confirm your return has been processed, please note the cost of the goods only will be credited to your card.
 
Return of Faulty/Incorrectly Sent Items (International)

If you wish to return a faulty item or an item that was sent to you incorrectly please email us at websales@lotusshoes.co.uk. with your name, daytime telephone number and address of where the goods need to be collected from, plus your original order number and a brief explanation of the fault or incorrectly sent items. Our designated carrier, DHL, will then be in touch to arrange a collection at a time to suit you. We will then process the return on receipt of the goods from DHL.

Type of DeliveryPriceDelivery ServiceAdditional Information
UK Standard£2.95StandardTakes 2-3 working days. Orders placed after 5pm on a Friday will be delivered the following week. UK mainland only, excludes Scottish Extreme Areas and Northern Ireland.
UK Next Day£3.95Next dayOrders must be placed before 5pm Monday – Friday. UK mainland only, excludes Scottish Extreme Areas and Northern Ireland. Excludes bank holidays.
    
    
Europe A£10.001-3 working days    Includes, Belgium, Netherlands, Luxembourg, France, Germany.
Europe B£15.001-3 working days Includes Sweden, Denmark, Finland, Norway, Greece, Iceland, Switzerland, Malta, Spain, Portugal, Italy.
Standard Eire£10.002 working days 
USA/Canada£35.003-4 working days     
Australia/New Zealand30.003-4 working days    

Worldwide A
25.003-6 working days   Includes Japan, Hong kong.
Worldwide B30.003-6 working daysIncludes all South American countries (Argentina, Brazil, Bolivia, Chile, Columbia, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela)

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