You may be interested to know our couriers offer a contact free delivery experience and our delivery options remain unchanged. As of 25th June all UK orders placed will qualify for free Collect+ returns up to 30 days. If you are continuing to isolate, please contact a member of our customer service team who will be happy to assist you.
UK Standard delivery is charged at £2.95 and UK next day delivery is charged at £3.95. Order before 3.30pm to receive your delivery the following day. Orders made after 3.30pm on Friday will be dispatched on the following Monday. Orders are delivered Monday - Friday with the exception on bank holidays.
UK orders are dispatched by Hermes. If you have any questions relating to your order, please don't hesitate to contact us on 0161 652 5768 or email email@example.com
Details for orders shipped outside the UK are listed below. A single order can include up to 10 items for which the shipping prices are fixed. Delivery times are a guide only and are representative of the costs we incur.
EU orders are sent by DHL, countries outside of the EU are despatched on DHL
Please note that prices quoted include UK VAT only (which is payable on all orders), some international deliveries may be subject to local duty and custom charges for which you the customer are responsible. We only issue a commercial invoice for consignments being shipped outside of the EU. If you require a copy please email firstname.lastname@example.org.
Returns Policy - UK
We now offer FREE RETURNS from the date you receive your order you have 30 days to return unworn purchases. Items must be returned unused and in their original packaging or we will not be able to accept the item. If your return is outside our 30 day policy or you have any other issues in relation to your order please contact email@example.com. Due to social distancing, orders placed prior to 25th June qualify for 60 days returns.
To return your item(s) via Collect+ for free, please follow the guide on your delivery note (see www.collectplus.co.uk for information on locations nationwide).
Alternatively, you can return the items via another courier but this will be at your own expense. We recommend that you send returns by recorded or a signed for service, and retain your proof of postage, as we cannot be held liable for any goods lost in transit.
Please note: we are unable to accept the return of online orders via high street stores. From the date you received your order, we offer a 30 day return period for unworn purchases. There is no need to contact us when returning an item. Simply complete the returns section on the delivery note and return the completed form to us with the product you wish to return. Attach the label provided, if you no longer have this then please send the parcel to:
Web Returns Department
Werneth Ring Mills
Off Featherstall Road North
Please take your parcel(s) to your nearest Post Office. We recommend that you send returns by Recorded Delivery, and retain your proof of postage, as we cannot be held liable for any goods lost in transit. Refunds & exchanges take 3-5 working days to be processed. We will email you to confirm your return has been processed, please note the cost of the goods only will be credited to your card.
If you would like to exchange your order, please contact customer services on 0161 652 5768.
Return of Faulty/Incorrectly Sent Items (International)
If you wish to return a faulty item or an item that was sent to you incorrectly please email us at firstname.lastname@example.org. with your name, daytime telephone number and address of where the goods need to be collected from, plus your original order number and a brief explanation of the fault or incorrectly sent items. Our designated carrier, DHL, will then be in touch to arrange a collection at a time to suit you. We will then process the return on receipt of the goods from DHL.
|Type of Delivery||Price||Delivery Service||Additional Information|
|UK Standard||£2.95||Standard||Takes 2-3 working days. Orders placed after 3.30pm on a Friday will be delivered the following week. UK mainland only, excludes Scottish Extreme Areas and Northern Ireland.|
|UK Next Day||£3.95||Next day||Orders must be placed before 3.30pm Monday – Friday. UK mainland only, excludes Scottish Extreme Areas and Northern Ireland. Excludes bank holidays.|
|Europe A||£10.00||1-3 working days||Includes, Belgium, Netherlands, Luxembourg, France, Germany.|
|Europe B||£15.00||1-3 working days||Includes Sweden, Denmark, Finland, Norway, Greece, Iceland, Switzerland, Malta, Spain, Portugal, Italy.|
|Standard Eire||£10.00||2 working days|
|USA/Canada||£35.00||3-4 working days|
|Australia/New Zealand||30.00||3-4 working days|
|25.00||3-6 working days||Includes Japan, Hong kong.|
|Worldwide B||30.00||3-6 working days||Includes all South American countries (Argentina, Brazil, Bolivia, Chile, Columbia, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela)|