Delivery & Returns

Delivery Information

Orders are processed and delivered Monday-Friday, we do not despatch or deliver on weekends. Orders placed after 5pm (GMT) will be processed the following working day. Unfortunately we can not be held responsible for deliveries that are late.

 

UK Orders
We offer FREE standard delivery on all UK orders over £40.00, details for other delivery options and destinations are listed below.

UK orders are dispatched by Hermes.  If you have any questions relating to your order, please don't hesitate to contact us on 01706 219 222 or email websales@lotusshoes.co.uk


International Orders
Details for orders shipped outside the UK are listed below. A single order can include up to 10 items for which the shipping prices are fixed. Delivery times are a guide only and are representative of the costs we incur.

EU orders are sent by DHL, countries outside of the EU are despatched on DHL

Please note that prices quoted include UK VAT only (which is payable on all orders), some international deliveries may be subject to local duty and custom charges for which you the customer are responsible. We only issue a commercial invoice for consignments being shipped outside of the EU. If you require a copy please email websales@lotusshoes.co.uk.

 

Returns Procedure

You will be liable for any charges in relation to returning any unwanted items unless the item is faulty or delivered in error. Items must be returned unused and in their original packaging or we will not be able to accept the item. We do not accept returns delivered by hand. Please note we cannot refund any carriage charges that are incurred in relation to returning unwanted or faulty items, if an item is faulty we will arrange for this to be collected.


Please note: we are unable to accept the return of online orders via high street stores. From the date you received your order, we offer a 14 day return period for unworn purchases. There is no need to contact us when returning an item. Simply complete the returns section on the delivery note and return the completed form to us with the product you wish to return. Attach the label provided, if you no longer have this then please send the parcel to:

Lotus Ltd
Web Returns Department
Werneth Ring Mills
Westhulme Street
Off Featherstall Road North
Oldham
Lancs
OL1 2AE


Please take your parcel(s) to your nearest Post Office. We recommend that you send returns by Recorded Delivery, and retain your proof of postage, as we cannot be held liable for any goods lost in transit.  Refunds & exchanges take 3-5 working days to be processed.  We will email you to confirm your return has been processed, please note the cost of the goods only will be credited to your card.
 
Return of Faulty/Incorrectly Sent Items (UK)

If you wish to return a faulty item or an item that was sent to you incorrectly please email us at websales@lotusshoes.co.uk. with your name, daytime telephone number and address of where the goods need to be collected from, plus your original order number and a brief explanation of the fault or incorrectly sent items. We will email confirmation that the collection has been arranged.  We will then process the return on receipt of the goods from DPD.  Refunds & exchanges can take 3-5 working days to be processed.The reproduction of colours is as accurate as the photographic and production process will reasonably allow, & therefore not deemed as a fault.
  
Return of Faulty/Incorrectly Sent Items (International)

If you wish to return a faulty item or an item that was sent to you incorrectly please email us at websales@lotusshoes.co.uk. with your name, daytime telephone number and address of where the goods need to be collected from, plus your original order number and a brief explanation of the fault or incorrectly sent items. Our designated carrier, DHL, will then be in touch to arrange a collection at a time to suit you. We will then process the return on receipt of the goods from DHL.

Type of DeliveryPriceDelivery ServiceAdditional Information
UK Next Day£1.50 on orders over £40.00.Next dayOrders must be placed before 2pm Monday – Friday. UK mainland only, excludes Scottish Extreme Areas and Northern Ireland. Excludes bank holidays.
UK Next Day£5.50 on orders under £40.00.Next dayOrders must be placed before 2pm Monday – Friday. UK mainland only, excludes Scottish Extreme Areas and Northern Ireland. Excludes bank holidays.
UK Standard£4.00StandardTakes 2-3 working days. Orders placed after 2pm on a Friday will be delivered the following week. UK mainland only, excludes Scottish Extreme Areas and Northern Ireland.
UK StandardFree on orders over £40.00StandardTakes 2-3 working days. Orders placed after 2pm on a Friday will be delivered the following week. UK mainland only, excludes Scottish Extreme Areas and Northern Ireland.
Europe A£10.001-3 working days    Includes, Belgium, Netherlands, Luxembourg, France, Germany.
Europe B£15.001-3 working days Includes Sweden, Denmark, Finland, Norway, Greece, Iceland, Switzerland, Malta, Spain, Portugal, Italy.
Standard Eire£10.002 working days 
USA/Canada£35.003-4 working days     
Australia/New Zealand30.003-4 working days    

Worldwide A
25.003-6 working days   Includes Japan, Hong kong.
Worldwide B30.003-6 working daysIncludes all South American countries (Argentina, Brazil, Bolivia, Chile, Columbia, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela)

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