Privacy Policy

Your privacy is of the highest importance to us, so the following information highlights how we collect and process your personal data when you use this website by either placing an order online, signing up for an account, subscribing to the newsletter and/or SMS alerts or by making a general enquiry via the ‘contact us’ page.

Who we are

The Lotus brand is a division of the parent company D Jacobson & Sons Ltd, registered in England and Wales (company number: 1647853) with a registered office at Bacup Road, Cloughfold, Rawtenstall, Lancashire, BB4 7PA, UK.

What type of personal information is collected and what do we use it for

If you have made a purchase from our online store, registered for an account or contacted us via our ‘contact us’ page, you will have submitted personal information including your email address, telephone number, postal address and details relating to your payment method if you have placed an order. All such information is held on secure servers. Payment details which are encrypted at the checkout stage, are not stored and cannot be accessed by members of Lotus or D Jacobson & Sons Ltd. Lotus complies fully with all applicable General Data Protection Regulations and Consumer Legislation and we will treat all personal information as confidential.

We will use your information to contact you in the following circumstances: In relation to an order you have placed, with regard to an enquiry you have made, from time to time we may notify you by post of the newest collections or we may contact you with news and offers if you have subscribed to our newsletter and/or SMS mailing list. In addition, to administer, analyse and help improve our services and your experience on this website we automatically collect data about your activity, browser and device every time you use the site. Among other things, we can also access information including pages viewed, time spent on the site, your IP address and pages you visit before or after visiting this website. Please see our ‘cookies policy’ for more detailed information.

If you have signed up to our newsletter and/or SMS alerts then we will forward you information outlining our latest products, news, and special offers, we may also use your information to tailor advertisements across social media platforms that relate to products that we believe will be of interest to you. To give you the best customer experience, our emails and SMS messages contain pixel tracking. This enables us to tailor email notifications to products that are specifically of interest to you and analyse open rates. We may also remind you of items placed in your basket and abandoned prior to completing the checkout process. We will not pass on your personal information to any third party for mailing or marketing purposes. However we may share your data with external companies that help to run our online business and with those that have a legitimate business need to know. These include our website host, credit reference & fraud prevention agencies and delivery companies that assist with getting your order to you.

Data we receive

As well as data that we collect, please note that personal data may also be obtained from the following third parties:

From time to time we work with data brokers including Experian, who provide us with personal data of individuals who have indicated they wouldn’t mind receiving catalogues from third parties. If you have received a catalogue from us and would like to be removed from our mailing list, then please do not hesitate to contact [email protected] and we will ensure that your details are deleted. Alternatively, if you’d like to opt-out directly from Experian please visit https://www.experian.co.uk/privacy/consumer-information-portal/ for more information on how to do so.

If you work with us as an influencer, we may have received your information from an influencer agency.

We may also receive data from third parties such as fraud detection agencies when we transact with you, so we can verify that you are who you say you are.

We may have obtained your information, such as name, email address and telephone number, if another person has placed an order under your name or ordered a voucher as a gift.

If you have entered a competition through a third party, they may have also provided your name, email address, delivery address and telephone number, so that your prize can be fulfilled.

How cookies are used on this site

A cookie is a small file of information that the website that you visit transfers to your computer for identification purposes. Cookies are used to follow activity on our website and this information helps us to understand your preferences and can help us improve your overall website experience. You can turn off all cookies or have your computer warn you whenever cookies are being used via the settings in your internet browser. Please be aware rejecting cookies can limit the functionality of our website. Please refer to our cookie policy for more information.

How to modify/delete personal information

Your personal information will be held for as long as you have an account with us or for as long as is needed to provide you the service. However you can cancel your account with us at anytime and choose to have all your personal information deleted from our database, simply email us at [email protected]. If you want to opt-out or modify your personal information, please visit the account page. We encourage you to promptly update your personal information if it changes.

How to opt out of further communication

If you would prefer not to receive future postal mailings email us at [email protected]. To unsubscribe from email newsletters, please opt out via the links which are present on all emails you are sent.