Returns

Returns Policy - UK

From the date you receive your order you have 14 days to return unworn purchases. Items must be returned unused and in their original packaging or we will not be able to accept the item. To initiate a return login to your Lotus account and select the pair/pairs you wish to return and give a reason for return. Then head to https://www.royalmail.com/track-my-return#/details/5857 to create a returns label/QR code. You'll need to provide your Lotus order reference (this starts with LOT) so you can generate a label. Please note that a £3.00 fee will be deducted from your refund for using the Royal Mail returns service. Refunds will only be for the products, delivery charges are non-refundable. You can also scan the QR code below:

If you used guest checkout, you can use the Royal Mail link to send the item back, please ensure your Lotus order reference (this starts with LOT) is entered when completing the form.

Alternatively, you can return the items via another courier but this will be at your own expense. We recommend that you send returns by recorded or signed for service, and retain your proof of postage, as we cannot be held liable for any goods lost in transit.

Please send to:

Lotus Online Returns, Werneth Ring Mills, Henley Street, Oldham OL1 2AE

Return of Faulty/Incorrectly Sent Items (International)

If you wish to return a faulty item or an item that was sent to you incorrectly please email us at [email protected]. with your name, daytime telephone number and address of where the goods need to be collected from, plus your original order number and a brief explanation of the fault or incorrectly sent items. Our designated carrier, DHL, will then be in touch to arrange a collection at a time to suit you. We will then process the return on receipt of the goods from DHL.