Returns

Returns Procedure

We now offer free UK returns via Collect+.

We want you to be happy with your purchase, however if for any reason you are not, you can return your product for a refund or exchange. All items must be returned in their original packaging and within 14 days of receipt. If your return is outside our 14 day policy or you have any other issues in relation to your order please contact websales@lotusshoes.co.uk.

To return your item(s) via Collect+ for free, please follow the guide on your delivery note (see www.collectplus.co.uk for information on locations nationwide).

Orders placed before the 10/09/18 with free UK delivery will be charged £3 for Collect + returns as per the returns policy at that time. The £3 charge will be deducted off any refund that we issue to you on receipt of the goods.


Alternatively, you can return the items via another courier but this will be at your own expense. We recommend that you send returns by recorded or a signed for service, and retain your proof of postage, as we cannot be held liable for any goods lost in transit.

Please note: we are unable to accept the return of online orders via high street stores. From the date you received your order, we offer a 14 day return period for unworn purchases. There is no need to contact us when returning an item. Simply complete the returns section on the delivery note and return the completed form to us with the product you wish to return. 


 Return of Faulty/Incorrectly Sent Items (International)

If you wish to return a faulty item or an item that was sent to you incorrectly please email us at websales@lotusshoes.co.uk. with your name, daytime telephone number and address of where the goods need to be collected from, plus your original order number and a brief explanation of the fault or incorrectly sent items. Our designated carrier, DHL, will then be in touch to arrange a collection at a time to suit you. We will then process the return on receipt of the goods from DHL.

Please note that the reproduction of colours is as accurate as the photographic and production process will reasonably allow, & therefore not deemed as a fault.

 

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