Returns

Returns Procedure

You will be liable for any charges in relation to returning any unwanted items unless the item is faulty or delivered in error. Items must be returned unused and in their original packaging or we will not be able to accept the item. We do not accept returns delivered by hand. Please note we cannot refund any carriage charges that are incurred in relation to returning unwanted or faulty items, if an item is faulty we will arrange for this to be collected.


Please note: we are unable to accept the return of online orders via high street stores. From the date you received your order, we offer a 14 day return period for unworn purchases. There is no need to contact us when returning an item. Simply complete the returns section on the delivery note and return the completed form to us with the product you wish to return. Attach the label provided, if you no longer have this then please send the parcel to:

Lotus Ltd
Web Returns Department
Werneth Ring Mills
Westhulme Street
Off Featherstall Road North
Oldham
Lancs
OL1 2AE


Please take your parcel(s) to your nearest Post Office. We recommend that you send returns by Recorded Delivery, and retain your proof of postage, as we cannot be held liable for any goods lost in transit.  Refunds & exchanges take 3-5 working days to be processed.  We will email you to confirm your return has been processed, please note the cost of the goods only will be credited to your card.
 
Return of Faulty/Incorrectly Sent Items (UK)

If you wish to return a faulty item or an item that was sent to you incorrectly please email us at websales@lotusshoes.co.uk. with your name, daytime telephone number and address of where the goods need to be collected from, plus your original order number and a brief explanation of the fault or incorrectly sent items. We will email confirmation that the collection has been arranged.  We will then process the return on receipt of the goods from DPD.  Refunds & exchanges can take 3-5 working days to be processed.

The reproduction of colours is as accurate as the photographic and production process will reasonably allow, & therefore not deemed as a fault.
 
Return of Faulty/Incorrectly Sent Items (International)

If you wish to return a faulty item or an item that was sent to you incorrectly please email us at websales@lotusshoes.co.uk. with your name, daytime telephone number and address of where the goods need to be collected from, plus your original order number and a brief explanation of the fault or incorrectly sent items. Our designated carrier, DHL, will then be in touch to arrange a collection at a time to suit you. We will then process the return on receipt of the goods from DHL.


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